Unified Communications
While Unified Communications can mean many things to many organizations, at SmartPacket IP we believe in customizing the best ways for your teams to communicate in an effective, efficient, and easy-to-use format.
Unified Communications Review
Whether to consume UC as a service, install on-premise UC, or leverage existing investments in a hybrid deployment… that is often the question asked of our IT Leadership.
We start with an initial review of the ways your company communicates both internally and externally. This traditionally has been a mixture of everything from Conferencing & Collaboration to Voice & Connectivity Services to Contact Center and beyond. We help guide you through the options currently available in the market and developing trends.
Conferencing
In today’s environment, it is ever more important to be able to ensure remote employees and customers feel connected and personally involved.
Audio – Although audio conferencing has long been a part of most organizations, the ways to deploy and consume it are often overlooked. SmartPacket IP works with several of the largest providers to provide options to improve quality and overall cost (bundled services, dedicated rates, reduced operator assistance fees, etc.)
Video – The evolution of video conferencing has, and continues to be, something continuously watched by many facets of an organization. The relationships that we have at SmartPacket IP allow us to provide suggestions on how to integrate everything from fully immersed board room units, to pc/tablets, smartphones, smartboards, and other end points. We offer support and installation services for each type of solution, but as technology continues to evolve those services are needed less and less due to the simplicity. Let us show you the latest options and ways to integrate with your legacy units as you migrate to whatever the future brings.
Web – There are quite a few web tools available on the market and each have their subtle nuances and features. It is important to understand what you are intending to receive as an outcome from the tool. For example, would you like some users to be able to provide presentations to a large group with no/limited interaction (one to many) or would it be better to have a platform where everyone works together throughout the meeting? We’ve found that multiple web types are often being used throughout the various departments of an organization. SmartPacket IP provides many options and can help you design and monitor the best way to consume.
Collaboration
This is a wide-ranging term, but encompasses the entire solution stack of ways for organizations to interact. Collaboration involves everything from Instant Messaging & Presence to a Full Communications Deployment (i.e., Cisco Teams, Microsoft Teams, or fully customized multi-provider solutions). SmartPacket IP is well-versed in the pros and cons of all available solutions and will work with you to develop/deploy/manage the best way to serve your end users.
Voice & Connectivity Services
SmartPacket IP aims to be flexible with our premise, hosted and hybrid options. Our goal is to assist with your short, mid, and long-term goals. This can range from full network services with hosted voice to everything in between. We leverage existing equipment and networks via both SIP and TDM emulation and aim to create a unified dial plan in the most cost effective manner and ease of transition.
