Contact Center
SmartPacket IP will leverage your current infrastructure to replicate best business practices and help to design a better long-term solution.
Contact Center
When working with our Contact Center customers we have always found it best to confer with multiple stake holders (users, designers, managers, financial decision makers, etc) to determine what is working and what creates challenges. Our team then has more information during the design phase to replicate the working pieces and make suggestions on how to augment.
Contact Center - Premise
SmartPacket IP is tightly aligned with several premise contact center providers and will assist with options for deployment at your data center or co-locations.
Contact Center as a Service (CCaaS)
Just like the industry has flocked to hosted voice, there also has been a shift to contact center in the cloud. There are many ways to deploy these services as well as intricacies to the pricing models and selecting the right option will provide optimal end results. SmartPacket IP has deployed everything from simple IVR/Menu/Recording to full HIPPA/PCI Compliant outbound contact centers. We can layer on top of existing premise PBX, hosted voice, and remote employee set-up.
Hybrid Deployment
Whether you are looking to leverage contact center equipment, add on services, or even legacy PBX infrastructure, hybrid may be the best short or long-term solution. Often times we see our contact center clients use Hybrid Deployment to eliminate labor and cost intensive rip-and-replace projects.
